🛍 AiR ELMAS – Return, Exchange & Refund Policy
Return, Refund & Cancellation Policy
Last Updated: 2026
At Air Elmas, we aim to provide our customers with high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return, refund, or order cancellation under the conditions below.
1. Order Cancellation
Customers may cancel an order before the product is shipped.
Once the order has been shipped, cancellation may not be possible.
To cancel an order, please contact whats app 01857144448 as soon as possible with your order details.
2. Return Policy
You may request a return if:
- The product received is damaged, defective, or incorrect
- The product is unused, unwashed, and in its original packaging
- The return request is made within 3 days after receiving the product
Products that have been used, damaged by the customer, or returned without original packaging will not be accepted.
3. Refund Policy
Once the returned product is received and inspected, we will process the refund if it meets our return conditions.
Refunds may be issued through:
- Mobile banking or bank transfer
- Store credit for future purchases
Refund processing may take 5–7 business days.
4. Exchange Policy
If you receive a defective or wrong product, you may request an exchange instead of a refund, depending on product availability.
5. Delivery Charges
Delivery charges are generally non-refundable unless the return is due to our mistake (wrong or damaged product).
6. Contact Us
If you need help regarding returns, refunds, or cancellations, please contact us through our website or official communication channels.
📞 Phone: [01857144448]
📧 Email: [[email protected]]
📍 Address: AbadPukur Bazar,Raninagar, Naogaon,Bangladesh.